Eq333 Privacy Policy — Our commitment to protecting your information

1 What types of information we collect

Eq333 only collects information that is necessary to run our services smoothly and provide you with a great experience. We never ask for data we don't need.

2 How Data Is Collected

Eq333 collects your information in several ways. Most of it comes directly from you — such as through registration forms or during payment. Some information is collected automatically when you use our platform.

• Directly from you: During registration, KYC verification, payment processing, and support interactions.
• Automatically: Via cookies and log files while browsing the website.
• Mobile App: Device permission data collected while using the eq333 app.
• Third-Party Payments: Transaction data via bKash, Nagad, or Rocket.
• Identity Verification Services: Through approved third parties as part of the KYC process.

3 Purpose of Data Use

Eq333 uses your information only for specific, transparent purposes. We never sell your data or use it for commercial purposes without your consent.

• Account management: To facilitate registration, login, and account security.
• Payment Processing: To ensure deposits and withdrawals are processed smoothly.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal obligations: To meet regulatory requirements.
• Responsible Gaming: To monitor gaming behavior and provide assistance.
• Customer Service: To resolve your issues and stay in touch with you.
• Platform Improvement: To improve the user experience.
• Promotions: To send you offers and bonus information with your consent.

4 Data Security Measures

Eq333 follows industry-standard technology and processes to protect your data. Our security team operates 24/7 to keep your information safe at all times.

• SSL encryption: All data transfers are secured with 256-bit TLS encryption.
• Firewall: Advanced firewall systems block unauthorized access.
• Two-Factor Authentication: An extra layer of security for account login.
• Secure Servers: Data is stored securely in licensed data centers.
• Regular Audits: Regular audits conducted by third-party security experts.
• Staff training: All staff are trained in data protection and bound by confidentiality agreements.

Please note that no transmission over the internet can be guaranteed 100% secure. Keep your account password strong and never share it with anyone.

5 Cookies & tracking technologies

Eq333's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help enhance your experience.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features.

6 Third Parties & Data Sharing

Eq333 does not sell your personal information to third parties. In certain cases, limited data may be shared with approved partners.

• Payment Providers: bKash, Nagad, Rocket — used solely to process transactions.
• KYC verification services: Authorized service providers for identity verification.
• Legal authorities: By court order or at the request of a regulatory authority.
• Fraud Prevention Services: Cybersecurity partner.

7 Data Retention Duration

Eq333 retains your information only for as long as necessary. Some data may be kept after account closure due to legal obligations.

• Account information: For the duration the account is active, and 5 years after closure.
• Transaction Records: 7 years, in accordance with financial regulations.
• KYC documents: 5 years after account closure.
• Support logs: 2 years after the issue is resolved.
• Cookie data: Between 3 months and 1 year, depending on the data type.

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

8 Your rights

You have full control over your data at eq333. We comply with GDPR and international privacy regulations, which grant you the following rights.

To exercise these rights, contact our support team. We will respond within 30 days.

9 Children's Privacy

Eq333 is an 18+ platform. We never knowingly collect information from anyone under 18. If we discover that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using eq333, please contact our support team immediately.

10 Changes to the Privacy Policy

Eq333 may update this Privacy Policy from time to time. For significant changes, you will be notified via SMS to your registered mobile number or through an in-app notification.

Continued use of the platform after any changes constitutes acceptance of the updated policy. The latest version will always be available on this page.